Exchange My Mail values the loyalty of our customers, and we are committed to making sure you continue to have an excellent customer experience with us. This is why we are finalizing your transition to our latest environment by upgrading your Microsoft Exchange platform from Exchange 2007 to Exchange 2010.
A key benefit of using Exchange My Mail’s 2010 hosted business solution is the assurance that you are on the latest proven technology. Microsoft has announced that, as part of its lifecycle policy, it will no longer be supporting the HMC (Hosted Messaging and Collaboration) provisioning platform where your account currently resides. This change requires us to upgrade your account to Exchange 2010, and also gives us an opportunity to upgrade your services to receive the following premium benefits:
- Microsoft Exchange 2010 – Features that simplify your administration, help protect your communications, and meet your demands for greater user productivity will allow you to achieve new levels of reliability and performance.
- Larger Storage for mailboxes – Superior storage capacity provides the peace of mind that comes from knowing that your email messages and important files will be kept until you decide to delete them. Your plan will either retain the storage level you have today, or be increased to a higher level at no additional cost.
- Premium Anti-Spam/Anti-Virus Protection – Postini, our current spam & virus protection provider, is discontinuing their services in the near future. Our new spam & virus protection solution will continue to reduce the overall volume of spam that enters your organization. The new and more advanced Content Control feature allows you to filter incoming and outgoing mail to help ensure confidential data does not leak from the organization.
- Redundant Environment – The new 2010 system is designed with full redundancy within its primary data center, and with a separate data center holding a copy of all your information.
- Data Recovery – Rest assured that your data is protected from damage or corruption due to our superior infrastructure and redundant backup systems.
- 24 hour/7 days a week customer support – Our U.S.-based customer service team is here to resolve your problems around the clock, every day of the year.
- 99.999% Service Level Agreement – EMM’s resilient infrastructure is designed for maximum uptime and guaranteed by an industry-leading 99.999% financially-backed Service Level Agreement.
- SharePoint Foundation – all multi user accounts will receive SharePoint Foundation included with their plan.
Exchange My Mail can now offer additional services that will be integrated into the Parallels control panel. Some of the new services that will be offered are:
- Lync Secure IM and Web Conferencing
- Email Encryption
- Website Hosting
- Hosted Fax
- Email Archiving
As your business partner, it is our responsibility to make the transition as smooth as possible. Therefore, you will be receiving additional communications regarding the upgrade process over the next several weeks. This is just an initial contact to make you aware of the change, and we will continue to communicate with you during this process.
We are confident that you will be pleased with your new 2010 Exchange services.
Sincerely,
The Exchange My Mail Team
